Frequently Asked Questions (FAQ)

Welcome to the Merovelle FAQ page! Here you can find answers to common questions about our luxury home décor products, orders, shipping, payments, returns, and refunds. If you need further assistance, please contact our customer support team.

1. What is Merovelle?

Merovelle is an online store specializing in luxury home décor. We aim to help you enhance your living spaces with elegant décor that adds beauty, warmth, and sophistication to your home.

2. What products does Merovelle sell?

Merovelle offers a selection of luxury home décor designed to complement different interior styles and help make your home feel more inviting and stylish.

3. Does Merovelle offer free shipping?

Yes! Merovelle offers free shipping on orders, so you can shop for your favorite home décor without additional shipping charges.

4. How long does shipping take?

Our estimated delivery timeline is:

• Order handling: 1–2 business days.

• Transit time: 3–5 business days.

• Total estimated delivery: 5–8 business days.

Please note that delivery times are estimates and may vary due to the destination or unexpected shipping delays.

5. What payment methods does Merovelle accept?

Currently, Merovelle accepts Cash on Delivery (COD) only. You can pay for your order when it is delivered to you.

6. Can I return a product?

Yes, eligible products may be returned within 14 business days, subject to our return policy and its eligibility requirements. Please contact our support team for instructions before returning an item.

7. Does Merovelle offer free returns and refunds?

Merovelle offers free returns and refunds for eligible orders within 14 business days, subject to the applicable return policy. Please contact us to confirm eligibility and receive return instructions.

8. How long does a refund take?

Once your refund has been approved, Merovelle typically processes it within 3 days. The time it takes for the refund to reach you may depend on the circumstances of the return.

9. How can I contact Merovelle about my order?

For help with an order, please contact us using the details below. Include your order number, if available, so we can assist you more efficiently.

• Email: support@merovelle.com

• Phone: +1 515-663-9500

10. Can I change or cancel my order?

If you need to change or cancel an order, please contact Merovelle as soon as possible. Requests are subject to the order's processing and shipping status, so changes cannot be guaranteed once an order has been processed or dispatched.

11. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or you receive an incorrect item, please contact Merovelle and provide your order number along with a description of the issue. Photographs of the item and packaging may help us review your request.

12. Where is Merovelle located?

Our business contact address is:

Merovelle
320 S Duff Ave, Ames, IA 50010, United States

13. How can I get additional assistance?

If your question is not answered here, our team will be happy to help. Contact Merovelle by email at support@merovelle.com or by phone at +1 515-663-9500.

Thank you for choosing Merovelle. We appreciate your trust and look forward to helping you make your home more beautiful!