Refund policy

Return and Refund Policy

At Merovelle, customer satisfaction is important to us. We want you to feel confident when shopping for luxury home décor with us. This Return and Refund Policy explains our return eligibility, refund process, and how to contact our team for assistance.

1. Return Window

Customers may request a return within 14 business days of receiving their order, subject to the eligibility requirements outlined in this policy.

To begin a return, please contact Merovelle with your order details and the reason for your request. Our team will provide instructions on how to proceed.

2. Return Eligibility

To qualify for a return, items should generally meet the following conditions:

  • The item is unused and in its original condition.

  • The item includes its original packaging and any included accessories, where applicable.

  • You provide your order number or other proof of purchase.

  • Your return request is submitted within the applicable return window.

Items that are damaged, defective, incorrect, or otherwise do not meet these conditions will be reviewed individually in accordance with applicable law and our return policy.

3. Free Returns

Merovelle offers free returns for eligible orders. Please contact our support team before sending an item back so we can provide the appropriate return instructions.

Please do not send products to our business address unless our team has confirmed that this is the correct return destination.

4. Refund Policy

Once your returned item has been received and reviewed, we will notify you whether your refund has been approved.

Approved refunds are processed within 3 days after approval. The time required for the refund to reach you may vary depending on the refund method and processing circumstances.

Because Merovelle currently accepts Cash on Delivery (COD) only, please contact our support team to arrange an appropriate refund method for your approved return.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Merovelle as soon as possible.

To help us review your request, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and its packaging, if applicable.

We will review the information and explain the next steps.

6. Order Cancellations

If you need to cancel an order, please contact Merovelle as soon as possible. Cancellation requests may not be possible once an order has been processed or dispatched.

7. Exchanges

If you would like to exchange an item, please contact our support team to discuss the available options. Exchanges are subject to product availability and approval.

8. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us using the details below:

Trade Name: Merovelle
Phone Number: +1 515-663-9500
Email: support@merovelle.com
Address: 320 S Duff Ave, Ames, IA 50010, United States

Our team will do its best to assist you with your request.

9. Policy Updates

Merovelle may update this Return and Refund Policy when necessary. Any updates will be published on this page, along with the revised policy information.

Thank you for choosing Merovelle. We appreciate your trust and look forward to helping you create a beautiful home with our luxury home décor collection.