Shipping Policy

At Merovelle, we want your luxury home décor shopping experience to be simple and convenient. This Shipping Policy explains how we process orders, ship products, and estimate delivery times.

1. Free Shipping

Merovelle is pleased to offer free shipping on orders. We aim to make shopping for your favorite home décor products convenient without additional shipping charges.

2. Order Processing and Handling Time

After you place an order with Merovelle, our team prepares it for shipment.

• Handling Time: 1–2 business days.

Business days generally exclude weekends and public holidays. Processing may take longer during busy periods or when additional order verification is required.

3. Transit and Delivery Time

Once your order has been processed and dispatched, the estimated transit time is:

• Transit Time: 3–5 business days.

• Total Estimated Delivery Time: 5–8 business days, including handling and transit.

These timeframes are estimates and may vary depending on the delivery address, carrier operations, weather, public holidays, or other unexpected circumstances.

4. Order Confirmation

After placing an order with Merovelle, please ensure that your name, phone number, email address, and shipping address are accurate.

We may contact you to confirm order details before processing your purchase. Incorrect or incomplete information may cause delays.

5. Payment Method

Merovelle currently accepts Cash on Delivery (COD) only. Payment is due when your order arrives at your delivery address.

Please make sure that someone is available to receive the package and complete the payment.

6. Tracking Your Order

If tracking information is available for your shipment, you can use the tracking number provided to check the latest delivery updates.

If you have trouble locating your tracking details or need help with a shipment, please contact Merovelle at support@merovelle.com.

7. Delayed or Missing Orders

Although Merovelle aims to deliver orders within the estimated timeframe, unexpected shipping delays may occur.

If your order has not arrived within the estimated delivery period, please contact our support team with your order number. We will do our best to help you check the status of your shipment.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your delivery address, contact Merovelle as soon as possible. We will try to help, but address changes cannot be guaranteed after an order has been processed or dispatched.

9. Damaged or Incorrect Deliveries

If your package arrives damaged or contains an incorrect item, please contact Merovelle promptly and include your order number and photographs of the item and packaging, where possible.

Our team will review the issue and explain the available next steps under our Return and Refund Policy.

10. Returns and Refunds

Merovelle offers eligible returns and refunds within 14 business days, subject to our Return and Refund Policy.

Approved refunds are processed within 3 days. Please contact our support team for return instructions or assistance with an approved refund.

11. Contact Information

If you have questions about shipping, delivery times, or your order, please contact us:

Trade Name: Merovelle
Phone Number: +1 515-663-9500
Email: support@merovelle.com
Address: 320 S Duff Ave, Ames, IA 50010, United States

Thank you for choosing Merovelle. We appreciate your trust and look forward to helping you bring elegance and style into your home.