Privacy policy

Privacy Policy

At Merovelle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Merovelle collects, uses, stores, and shares information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit or shop with Merovelle, we may collect the following types of information:

Personal Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Order details and purchase history

Technical Information

We may automatically collect certain information about your device and website activity, such as your IP address, browser type, device information, and interactions with our website. Cookies and similar technologies may be used for this purpose.

2. How We Use Your Information

Merovelle may use your information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Contact you about order confirmations or delivery issues.

  • Provide customer support.

  • Manage returns, refunds, and cancellations.

  • Improve our website, products, and shopping experience.

  • Detect, prevent, and investigate fraud or misuse.

  • Comply with applicable legal obligations.

3. Cash on Delivery Payments

Merovelle currently accepts Cash on Delivery (COD) only. We use relevant order and contact information to process your order and coordinate delivery.

We do not require you to provide online card payment details to complete a COD purchase through our current payment method.

4. Shipping and Service Providers

To operate our store, Merovelle may share relevant information with trusted service providers, such as Shopify, shipping carriers, delivery partners, website service providers, and customer support providers.

These parties receive information only as needed to provide their services or as otherwise permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, support essential website functions, understand visitor activity, and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Retention

Merovelle retains personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer needed, we take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain marketing communications.

To make a privacy-related request, please contact Merovelle using the details provided below. We may need to verify your identity before processing your request.

8. Data Security

Merovelle takes reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Merovelle does not control the privacy practices of those external websites. We encourage you to review their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

Merovelle may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. Updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Trade Name: Merovelle
Phone Number: +1 515-663-9500
Email: support@merovelle.com
Address: 320 S Duff Ave, Ames, IA 50010, United States

Thank you for trusting Merovelle. We value your privacy and appreciate the opportunity to serve you.