Terms of service

Terms of Service

1. Introduction

Welcome to Merovelle. These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or purchasing products from Merovelle, you agree to comply with these terms.

Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue using our website.

2. Our Products

Merovelle specializes in luxury home décor products designed to enhance your living spaces with style and elegance.

We make reasonable efforts to display our products, descriptions, and images accurately. However, colors and appearances may vary depending on your screen, device settings, or lighting conditions.

Product availability, descriptions, and prices may change without prior notice, subject to applicable law.

3. Orders and Order Acceptance

When you place an order with Merovelle, you agree to provide accurate, complete, and up-to-date contact, billing, and shipping information.

We reserve the right to review, decline, or cancel an order where permitted by law, including when information is inaccurate, a product is unavailable, or an order appears fraudulent.

If an order is canceled after any payment has been collected, applicable refunds will be handled in accordance with our refund policy and applicable law.

4. Pricing and Payment

Merovelle currently accepts Cash on Delivery (COD) only.

Customers are responsible for paying the order total when the package is delivered. Please ensure that someone is available to receive the delivery and make the payment.

Prices and product availability may change, but changes will not affect an already accepted order except where permitted by law or agreed with the customer.

5. Shipping and Delivery

Merovelle offers free shipping on orders.

Our estimated delivery timeline is:

  • Handling Time: 1–2 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days.

These timelines are estimates and may vary due to the destination, carrier operations, weather, or other circumstances outside our reasonable control.

Merovelle is not responsible for delays beyond our reasonable control, but we will make reasonable efforts to assist customers with delivery-related questions.

6. Returns and Refunds

We want you to have a positive shopping experience with Merovelle.

Eligible returns and refunds may be requested within 14 business days, subject to the eligibility requirements in our Return and Refund Policy.

Approved refunds are processed within 3 days. The time required to complete a refund may vary depending on the circumstances and refund method.

As we accept Cash on Delivery only, customers should contact our support team for instructions on how an approved refund will be issued.

Please review our Return and Refund Policy for additional details.

7. Order Changes and Cancellations

If you wish to change or cancel an order, contact Merovelle as soon as possible.

We will try to accommodate your request where possible. However, changes or cancellations may not be possible after an order has been processed or dispatched.

8. Website Use

By using the Merovelle website, you agree not to:

  • Use the website for unlawful or fraudulent activities.

  • Submit false, misleading, or inaccurate information.

  • Interfere with the website's operation, security, or functionality.

  • Attempt to gain unauthorized access to our systems.

  • Copy or misuse website content for commercial purposes without permission.

We may restrict access to our website where reasonably necessary to protect our business, customers, or website, subject to applicable law.

9. Intellectual Property

Website content, including text, branding, logos, graphics, and original design elements, may be owned by Merovelle or licensed to us and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use protected content without prior authorization, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. These services may operate under their own terms and privacy policies.

Merovelle is not responsible for the content or practices of third-party websites that we do not control.

11. Limitation of Liability

To the extent permitted by applicable law, Merovelle will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Merovelle collects, uses, and handles personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

13. Changes to These Terms

Merovelle may update these Terms of Service from time to time to reflect changes in our business, website, or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.

14. Governing Law

These terms are subject to applicable laws and regulations. Nothing in these terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchases.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Trade Name: Merovelle
Phone Number: +1 515-663-9500
Email: support@merovelle.com
Address: 320 S Duff Ave, Ames, IA 50010, United States

Thank you for choosing Merovelle. We appreciate your business and look forward to helping you make your home more beautiful.